529 lines
20 KiB
PHP
529 lines
20 KiB
PHP
<?php
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header("Content-Type: application/json; charset=utf-8");
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header("Access-Control-Allow-Origin: *");
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header("Access-Control-Allow-Methods: GET,POST,OPTIONS");
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header("Access-Control-Allow-Headers: Content-Type");
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if ($_SERVER['REQUEST_METHOD'] === 'OPTIONS') {
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echo json_encode(['code' => 0, 'msg' => 'ok']);
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exit;
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}
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session_start();
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$expire = 1800;
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if (empty($_SESSION['user_id']) || (time() - $_SESSION['login_time']) > $expire) {
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echo json_encode(['code' => 401, 'msg' => '登录失效']);
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exit;
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}
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$loginUid = $_SESSION['user_id'];
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// 工单业务库 monitor
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$dbWorkHost = '10.150.117.190';
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$dbWorkUser = 'root';
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$dbWorkPwd = 'hp93000';
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$dbWorkName = 'monitor';
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$connWork = mysqli_connect($dbWorkHost, $dbWorkUser, $dbWorkPwd, $dbWorkName);
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if (!$connWork) {
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echo json_encode(['code' => 500, 'msg' => '工单数据库连接失败：' . mysqli_connect_error()]);
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exit;
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}
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mysqli_set_charset($connWork, 'utf8mb4');
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// 配置库 alert_mail_stat（告警、通知配置统一此处）
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$dbConfHost = "10.150.117.190";
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$dbConfUser = "root";
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$dbConfPwd = "hp93000";
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$dbConfName = "alert_mail_stat";
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$connConf = mysqli_connect($dbConfHost, $dbConfUser, $dbConfPwd, $dbConfName);
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if(!$connConf){
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echo json_encode(['code' => 500, 'msg' => '配置库连接失败']);
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exit;
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}
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mysqli_set_charset($connConf, "utf8mb4");
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// 获取当前用户角色权限
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$isAdmin = 0;
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$permList = "";
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$roleId = 0;
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$roleSql = "SELECT r.is_admin, r.perm_list, u.role_id FROM sys_user u LEFT JOIN sys_role r ON u.role_id=r.id WHERE u.uid = ?";
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$stmtRole = mysqli_prepare($connWork, $roleSql);
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mysqli_stmt_bind_param($stmtRole, 's', $loginUid);
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mysqli_stmt_execute($stmtRole);
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$roleRes = mysqli_stmt_get_result($stmtRole);
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$roleRow = $roleRes ? mysqli_fetch_assoc($roleRes) : [];
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if ($roleRow) {
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$isAdmin = intval($roleRow['is_admin']);
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$permList = $roleRow['perm_list'];
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$roleId = intval($roleRow['role_id'] ?? 0);
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}
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// 读取当前角色页面权限列表（用于分发工单权限判断）
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$allowPages = [];
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if ($roleId > 0) {
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$permSql = "SELECT page_key FROM sys_role_permission WHERE role_id = ?";
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$stmtPerm = mysqli_prepare($connWork, $permSql);
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mysqli_stmt_bind_param($stmtPerm, 'i', $roleId);
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mysqli_stmt_execute($stmtPerm);
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$pRes = mysqli_stmt_get_result($stmtPerm);
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while ($p = mysqli_fetch_assoc($pRes)) {
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$allowPages[] = $p['page_key'];
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}
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}
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$action = $_REQUEST['action'] ?? '';
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$post = json_decode(file_get_contents("php://input"), true) ?: [];
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// ===================== 工单列表查询 =====================
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if ($action === "get_list") {
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$page = intval($_GET['page'] ?? 1);
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$size = intval($_GET['size'] ?? 20);
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$offset = ($page - 1) * $size;
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$status = trim($_GET['status'] ?? '');
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$keyword = trim($_GET['keyword'] ?? '');
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$where = [];
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$param = [];
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$paramType = '';
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// 全部用户查看全部工单，不再按uid过滤
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$whereSql = "1=1";
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if ($status !== '') {
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$where[] = "status = ?";
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$param[] = $status;
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$paramType .= 'i';
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}
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if ($keyword !== '') {
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$where[] = "(title LIKE ? OR content LIKE ?)";
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$param[] = "%$keyword%";
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$param[] = "%$keyword%";
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$paramType .= 'ss';
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}
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if (!empty($where)) {
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$whereSql = "WHERE " . implode(" AND ", $where);
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}
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// 分页列表，LEFT JOIN 认领人姓名
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$listSql = "SELECT wo.*, uu.real_name claim_name
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FROM work_order wo
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LEFT JOIN sys_user uu ON wo.claim_uid = uu.uid
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$whereSql ORDER BY create_time DESC LIMIT ?,?";
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$param[] = $offset;
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$param[] = $size;
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$paramType .= 'ii';
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$stmtList = mysqli_prepare($connWork, $listSql);
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mysqli_stmt_bind_param($stmtList, $paramType, ...$param);
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mysqli_stmt_execute($stmtList);
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$res = mysqli_stmt_get_result($stmtList);
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$list = [];
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while ($row = mysqli_fetch_assoc($res)) {
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$list[] = $row;
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}
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// 总数统计
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$countSql = "SELECT COUNT(id) total FROM work_order $whereSql";
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$stmtCount = mysqli_prepare($connWork, $countSql);
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array_pop($param);
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array_pop($param);
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$paramTypeCount = rtrim($paramType, 'ii');
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if ($paramTypeCount) {
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mysqli_stmt_bind_param($stmtCount, $paramTypeCount, ...$param);
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}
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mysqli_stmt_execute($stmtCount);
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$countRow = mysqli_fetch_assoc(mysqli_stmt_get_result($stmtCount));
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$total = intval($countRow['total']);
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echo json_encode([
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'code' => 0,
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'list' => $list,
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'total' => $total,
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'page' => $page,
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'size' => $size
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], JSON_UNESCAPED_UNICODE);
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exit;
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}
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// ===================== 根据告警ID查询关联工单 =====================
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if ($action === "get_workorder_by_alertid") {
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$alertId = trim($_GET['alert_id'] ?? '');
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if (empty($alertId)) {
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echo json_encode(['code' => 400, 'msg' => '缺少告警ID参数']);
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exit;
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}
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$alertEsc = mysqli_real_escape_string($connWork, $alertId);
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$sql = "SELECT id,title,status,assign_uid,create_time FROM work_order WHERE relate_alert_id = ? ORDER BY create_time DESC";
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$stmt = mysqli_prepare($connWork, $sql);
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mysqli_stmt_bind_param($stmt, 's', $alertEsc);
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mysqli_stmt_execute($stmt);
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$res = mysqli_stmt_get_result($stmt);
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$list = [];
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while ($row = mysqli_fetch_assoc($res)) {
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$list[] = $row;
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}
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echo json_encode(['code' => 0, 'list' => $list]);
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exit;
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}
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// ===================== 自动同步告警状态，批量更新工单为已完成 =====================
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if ($action === "auto_sync_workorder_status") {
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$resolveSql = "SELECT DISTINCT CONCAT(alert_name,'_',instance) as alert_id FROM alert_log WHERE alert_type=2";
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$resolveRes = mysqli_query($connConf, $resolveSql);
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$resolveAlertIds = [];
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while ($row = mysqli_fetch_assoc($resolveRes)) {
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$resolveAlertIds[] = $row['alert_id'];
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}
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if (empty($resolveAlertIds)) {
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echo json_encode(['code' => 0, 'msg' => '暂无已恢复告警，无需更新工单', 'update_count' => 0]);
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exit;
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}
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$inStr = implode("','", array_map(function($v) use ($connWork) {
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return mysqli_real_escape_string($connWork, $v);
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}, $resolveAlertIds));
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$updateSql = "UPDATE work_order SET status=3,update_time=NOW() WHERE relate_alert_id IN ('$inStr') AND status IN (1,2)";
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mysqli_query($connWork, $updateSql);
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$updateCnt = mysqli_affected_rows($connWork);
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echo json_encode([
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'code' => 0,
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'msg' => '工单状态自动同步完成，已恢复告警绑定工单全部置为已完成',
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'update_count' => $updateCnt
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], JSON_UNESCAPED_UNICODE);
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exit;
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}
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// 1、获取实时活跃告警（alert_mail_stat.alert_firing 数据源）
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if ($action === "get_firing_alert") {
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$alertSql = "SELECT alert_id,alert_name,instance FROM alert_firing WHERE status='firing' ORDER BY receive_time DESC LIMIT 100";
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$res = mysqli_query($connConf, $alertSql);
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$list = [];
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if($res instanceof mysqli_result){
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while ($row = mysqli_fetch_assoc($res)) {
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$list[] = $row;
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}
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}
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echo json_encode(['code' => 0, 'list' => $list]);
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exit;
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}
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// 2、新建工单
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if ($action === "create") {
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$title = trim($post['title'] ?? '');
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$content = trim($post['content'] ?? '');
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$assign = trim($post['assign_uid'] ?? '');
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$relateAlertId = trim($post['relate_alert_id'] ?? '');
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$notifyUser = trim($post['notify_user'] ?? '');
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$notifyChannel = trim($post['notify_channel'] ?? '');
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$status = 1;
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if (!$title || !$content) {
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echo json_encode(['code' => 400, 'msg' => '标题和内容不能为空']);
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exit;
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}
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if (!empty($relateAlertId)) {
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$alertEsc = mysqli_real_escape_string($connConf, $relateAlertId);
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$checkResolveSql = "SELECT 1 FROM alert_log WHERE CONCAT(alert_name,'_',instance) = ? AND alert_type=2 LIMIT 1";
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$stmtCheck = mysqli_prepare($connConf, $checkResolveSql);
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mysqli_stmt_bind_param($stmtCheck, 's', $alertEsc);
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mysqli_stmt_execute($stmtCheck);
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$checkRes = mysqli_stmt_get_result($stmtCheck);
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if (mysqli_num_rows($checkRes) > 0) {
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$status = 3;
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}
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}
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// 新建工单默认无认领人 claim_uid=''
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$sql = "INSERT INTO work_order(title,content,create_uid,assign_uid,relate_alert_id,notify_user,notify_channel,status,is_read,claim_uid,create_time,update_time) VALUES (?,?,?,?,?,?,?,?,?, '',NOW(),NOW())";
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$stmt = mysqli_prepare($connWork, $sql);
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mysqli_stmt_bind_param($stmt, 'ssssssss', $title, $content, $loginUid, $assign, $relateAlertId, $notifyUser, $notifyChannel, $status);
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$ok = mysqli_stmt_execute($stmt);
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if (!$ok) {
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echo json_encode(['code' => 500, 'msg' => '创建失败：' . mysqli_error($connWork)]);
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exit;
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}
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$orderId = mysqli_insert_id($connWork);
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sendWorkOrderNotify($connConf, $connWork, $orderId, $notifyUser, $notifyChannel);
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echo json_encode(['code' => 0, 'msg' => '工单提交成功，通知已下发', 'init_status' => $status]);
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exit;
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}
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// ========== 新增：工单认领接口 claim_work ==========
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if ($action === "claim_work") {
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$id = intval($post['id'] ?? 0);
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$uid = trim($post['uid'] ?? '');
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if ($id <= 0 || empty($uid)) {
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echo json_encode(["code" => 400, "msg" => "参数错误"]);
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exit;
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}
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// 校验工单未被认领
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$chkSql = "SELECT id FROM work_order WHERE id=? AND (claim_uid IS NULL OR claim_uid = '')";
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$stmtChk = mysqli_prepare($connWork, $chkSql);
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mysqli_stmt_bind_param($stmtChk, 'i', $id);
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mysqli_stmt_execute($stmtChk);
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$chkRes = mysqli_stmt_get_result($stmtChk);
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if(mysqli_num_rows($chkRes) === 0){
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echo json_encode(["code" => 400, "msg" => "该工单已被他人认领，无法重复认领"]);
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exit;
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}
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$updateSql = "UPDATE work_order SET claim_uid=?, claim_time=NOW() WHERE id=?";
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$stmt = mysqli_prepare($connWork, $updateSql);
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mysqli_stmt_bind_param($stmt, 'si', $uid, $id);
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$ok = mysqli_stmt_execute($stmt);
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if($ok){
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echo json_encode(["code" => 0, "msg" => "工单认领成功，现在你可以编辑处理"]);
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}else{
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echo json_encode(["code" => 500, "msg" => "认领失败：".mysqli_error($connWork)]);
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}
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exit;
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}
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// 3、编辑工单（权限：管理员 或 当前用户是认领人）
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if ($action === "edit") {
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$id = intval($post['id'] ?? 0);
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$title = trim($post['title'] ?? '');
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$content = trim($post['content'] ?? '');
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$assign = trim($post['assign_uid'] ?? '');
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$relateAlertId = trim($post['relate_alert_id'] ?? '');
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$notifyUser = trim($post['notify_user'] ?? '');
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$notifyChannel = trim($post['notify_channel'] ?? '');
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if ($id <= 0 || empty($title) || empty($content)) {
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echo json_encode(['code' => 400, 'msg' => '参数不能为空']);
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exit;
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}
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// 权限重写
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if ($isAdmin !== 1) {
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$chkSql = "SELECT id FROM work_order WHERE id=? AND claim_uid=?";
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$stmtChk = mysqli_prepare($connWork, $chkSql);
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mysqli_stmt_bind_param($stmtChk, 'is', $id, $loginUid);
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mysqli_stmt_execute($stmtChk);
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$chkRes = mysqli_stmt_get_result($stmtChk);
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if (mysqli_num_rows($chkRes) === 0) {
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echo json_encode(['code' => 403, 'msg' => '仅工单认领人可编辑']);
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exit;
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}
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}
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$sql = "UPDATE work_order SET title=?,content=?,assign_uid=?,relate_alert_id=?,notify_user=?,notify_channel=?,update_time=NOW() WHERE id=?";
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$stmt = mysqli_prepare($connWork, $sql);
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mysqli_stmt_bind_param($stmt, 'ssssssi', $title, $content, $assign, $relateAlertId, $notifyUser, $notifyChannel, $id);
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mysqli_stmt_execute($stmt);
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sendWorkOrderNotify($connConf, $connWork, $id, $notifyUser, $notifyChannel);
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echo json_encode(['code' => 0, 'msg' => '工单保存成功，通知已更新下发']);
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exit;
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}
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// 4、修改工单状态（权限：管理员 或 当前用户是认领人）
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if ($action === "update_status") {
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$id = intval($post['id'] ?? 0);
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$status = intval($post['status'] ?? 1);
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if ($id <= 0) {
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echo json_encode(['code' => 400, 'msg' => '工单ID错误']);
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exit;
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}
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if ($isAdmin !== 1) {
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$chkSql = "SELECT id FROM work_order WHERE id=? AND claim_uid=?";
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$stmtChk = mysqli_prepare($connWork, $chkSql);
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mysqli_stmt_bind_param($stmtChk, 'is', $id, $loginUid);
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mysqli_stmt_execute($stmtChk);
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$chkRes = mysqli_stmt_get_result($stmtChk);
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if (mysqli_num_rows($chkRes) === 0) {
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echo json_encode(['code' => 403, 'msg' => '仅工单认领人可修改状态']);
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exit;
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}
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}
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$sql = "UPDATE work_order SET status=?,is_read=1,update_time=NOW() WHERE id=?";
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$stmt = mysqli_prepare($connWork, $sql);
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mysqli_stmt_bind_param($stmt, 'ii', $status, $id);
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mysqli_stmt_execute($stmt);
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echo json_encode(['code' => 0, 'msg' => '状态更新成功']);
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exit;
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}
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// 5、管理员/拥有system_manage权限角色 分发工单
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if ($action === "assign") {
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if ($isAdmin !== 1 && !in_array("system_manage", $allowPages)) {
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echo json_encode(['code' => 403, 'msg' => '无工单分发权限，请联系管理员']);
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exit;
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}
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$id = intval($post['id'] ?? 0);
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$assignUid = trim($post['assign_uid'] ?? '');
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$sql = "UPDATE work_order SET assign_uid=?,is_read=0,update_time=NOW() WHERE id=?";
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$stmt = mysqli_prepare($connWork, $sql);
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mysqli_stmt_bind_param($stmt, 'si', $assignUid, $id);
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mysqli_stmt_execute($stmt);
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echo json_encode(['code' => 0, 'msg' => '工单分发成功']);
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exit;
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}
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// 一键标记当前用户全部待处理工单为已读
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if ($action === 'mark_all_read') {
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$uid = $post['uid'] ?? '';
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$sql = "UPDATE work_order SET is_read=1 WHERE assign_uid=? AND status=1";
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$stmt = mysqli_prepare($connWork, $sql);
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mysqli_stmt_bind_param($stmt, "s", $uid);
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mysqli_stmt_execute($stmt);
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echo json_encode(['code' => 0, 'msg' => '已全部标记为已读']);
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exit;
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}
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// 语言切换
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if ($action === 'save_lang') {
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$lang = $post['lang'] ?? 'zh';
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$sql = "UPDATE sys_config SET v=? WHERE k='lang'";
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$stmt = mysqli_prepare($connConf, $sql);
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mysqli_stmt_bind_param($stmt, "s", $lang);
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mysqli_stmt_execute($stmt);
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echo json_encode(['code' => 0, 'msg' => '成功']);
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exit;
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}
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// 同步Prometheus实时告警，自动清理恢复告警
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if ($action === "sync_prom_alerts") {
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$promUrl = "http://10.150.117.190:9090/api/v1/alerts";
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$resp = @file_get_contents($promUrl);
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if($resp === false){
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echo json_encode(["code"=>500,"msg"=>"无法连接Prometheus接口"],JSON_UNESCAPED_UNICODE);
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exit;
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}
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$promData = json_decode($resp,true);
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if(!isset($promData['data']['alerts'])){
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echo json_encode(["code"=>500,"msg"=>"Prometheus返回数据异常"],JSON_UNESCAPED_UNICODE);
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exit;
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}
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mysqli_query($connConf,"UPDATE alert_firing SET status='resolved'");
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$alerts = $promData['data']['alerts'] ?? [];
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foreach($alerts as $item){
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$alertName = $item['labels']['alertname'] ?? "unknown";
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$instance = $item['labels']['instance'] ?? "unknown";
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$alertId = $alertName."_".$instance;
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$sql = "INSERT INTO alert_firing(alert_id,alert_name,instance,status,receive_time) VALUES (?,?,?,'firing',NOW()) ON DUPLICATE KEY UPDATE status='firing',receive_time=NOW()";
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$stmt = mysqli_prepare($connConf,$sql);
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mysqli_stmt_bind_param($stmt,"sss",$alertId,$alertName,$instance);
|
||
mysqli_stmt_execute($stmt);
|
||
}
|
||
$syncNum = count($alerts);
|
||
|
||
$syncWorkUrl = $_SERVER['REQUEST_SCHEME'] . "://" . $_SERVER['HTTP_HOST'] . $_SERVER['SCRIPT_NAME'] . "?action=auto_sync_workorder_status";
|
||
@file_get_contents($syncWorkUrl);
|
||
|
||
echo json_encode([
|
||
"code"=>0,
|
||
"msg"=>"Prometheus告警同步完成，已自动同步工单状态",
|
||
"active_alert_total"=>$syncNum
|
||
],JSON_UNESCAPED_UNICODE);
|
||
exit;
|
||
}
|
||
|
||
// 定时同步：告警恢复自动完工单
|
||
if($action === "sync_alert_auto_close"){
|
||
$alertApi = "./index.php?act=active_firing";
|
||
$raw = @file_get_contents($alertApi);
|
||
$activeList = json_decode($raw, true) ?: [];
|
||
$activeKeys = [];
|
||
foreach($activeList as $item){
|
||
$activeKeys[] = $item['alert_name'] . "_" . $item['instance'];
|
||
}
|
||
$sql = "SELECT id, relate_alert_id FROM work_order WHERE status IN(1,2) AND relate_alert_id <> ''";
|
||
$res = mysqli_query($connWork, $sql);
|
||
while($row = mysqli_fetch_assoc($res)){
|
||
if(!in_array($row['relate_alert_id'], $activeKeys)){
|
||
$updateSql = "UPDATE work_order SET status=3, update_time=NOW() WHERE id = ".(int)$row['id'];
|
||
mysqli_query($connWork, $updateSql);
|
||
}
|
||
}
|
||
echo json_encode(['code'=>0, 'msg'=>'同步完成']);
|
||
exit;
|
||
}
|
||
|
||
// ==================== 全局通知统一函数 ====================
|
||
function sendWorkOrderNotify($connConf, $connWork, $orderId, $notifyUserStr, $channelStr)
|
||
{
|
||
if (empty($notifyUserStr) || empty($channelStr)) return;
|
||
$userArr = explode(",", $notifyUserStr);
|
||
$channelArr = explode(",", $channelStr);
|
||
|
||
$cfgRes = mysqli_query($connConf, "SELECT * FROM sys_smtp_config WHERE id=1");
|
||
$notifyCfg = $cfgRes ? mysqli_fetch_assoc($cfgRes) : [];
|
||
if(empty($notifyCfg)) return;
|
||
|
||
$orderRes = mysqli_query($connWork, "SELECT * FROM work_order WHERE id=$orderId");
|
||
$order = $orderRes ? mysqli_fetch_assoc($orderRes) : [];
|
||
$title = $order['title'];
|
||
$content = $order['content'];
|
||
$relateId = $order['relate_alert_id'] ?: "无";
|
||
|
||
$msgText = "【运维工单通知】\n工单ID：$orderId\n关联告警：$relateId\n标题：$title\n详情：$content";
|
||
|
||
foreach ($channelArr as $ch) {
|
||
$ch = trim($ch);
|
||
switch ($ch) {
|
||
case "mail":
|
||
sendMailNotify($notifyCfg, $connWork, $userArr, $title, $content, $relateId, $orderId);
|
||
break;
|
||
case "dingtalk":
|
||
sendDingNotify($notifyCfg, $msgText);
|
||
break;
|
||
case "wecom":
|
||
sendWecomNotify($notifyCfg, $msgText);
|
||
break;
|
||
}
|
||
}
|
||
}
|
||
|
||
// 邮件发送
|
||
function sendMailNotify($smtp, $connWork, $uidList, $title, $content, $relateId, $orderId)
|
||
{
|
||
if (empty($smtp['smtp_host']) || empty($smtp['smtp_account'])) return;
|
||
$emailList = [];
|
||
foreach ($uidList as $uid) {
|
||
$uid = trim($uid);
|
||
if (empty($uid)) continue;
|
||
$res = mysqli_query($connWork, "SELECT email FROM sys_user WHERE uid='$uid'");
|
||
$u = mysqli_fetch_assoc($res);
|
||
if (!empty($u['email'])) $emailList[] = $u['email'];
|
||
}
|
||
if (empty($emailList)) return;
|
||
$to = implode(",", array_unique($emailList));
|
||
$subject = "【工单通知】#$orderId $title";
|
||
$body = "<h3>工单 #$orderId</h3>
|
||
<p>关联告警ID：$relateId</p>
|
||
<p>标题：$title</p>
|
||
<pre style='background:#f5f5f5;padding:10px'>$content</pre>";
|
||
}
|
||
|
||
// 钉钉机器人推送
|
||
function sendDingNotify($cfg, $text)
|
||
{
|
||
$webhook = $cfg['ding_webhook'] ?? '';
|
||
$secret = $cfg['ding_secret'] ?? '';
|
||
if(empty($webhook)) return;
|
||
$data = json_encode([
|
||
"msgtype" => "text",
|
||
"text" => ["content" => $text]
|
||
]);
|
||
$opts = ["http" => ["method" => "POST", "header" => "Content-Type:application/json", "content" => $data]];
|
||
file_get_contents($webhook, false, stream_context_create($opts));
|
||
}
|
||
|
||
// 企业微信机器人推送
|
||
function sendWecomNotify($cfg, $text)
|
||
{
|
||
$webhook = $cfg['wecom_webhook'] ?? '';
|
||
if(empty($webhook)) return;
|
||
$data = json_encode([
|
||
"msgtype" => "text",
|
||
"text" => ["content" => $text]
|
||
]);
|
||
$opts = ["http" => ["method" => "POST", "header" => "Content-Type:application/json", "content" => $data]];
|
||
file_get_contents($webhook, false, stream_context_create($opts));
|
||
}
|
||
|
||
// 无匹配动作
|
||
echo json_encode(['code' => 400, 'msg' => '无效请求动作']);
|
||
mysqli_close($connWork);
|
||
mysqli_close($connConf);
|
||
exit;
|
||
?>
|