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admin
2026-07-09 16:31:30 +08:00
commit 0bb2eb4c36
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api/work_order_api.php
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<?php
header("Content-Type: application/json; charset=utf-8");
header("Access-Control-Allow-Origin: *");
header("Access-Control-Allow-Methods: GET,POST,OPTIONS");
header("Access-Control-Allow-Headers: Content-Type");
if ($_SERVER['REQUEST_METHOD'] === 'OPTIONS') {
echo json_encode(['code' => 0, 'msg' => 'ok']);
exit;
}
session_start();
$expire = 1800;
if (empty($_SESSION['user_id']) || (time() - $_SESSION['login_time']) > $expire) {
echo json_encode(['code' => 401, 'msg' => '登录失效']);
exit;
}
$loginUid = $_SESSION['user_id'];
// 工单业务库 monitor
$dbWorkHost = '10.150.117.190';
$dbWorkUser = 'root';
$dbWorkPwd = 'hp93000';
$dbWorkName = 'monitor';
$connWork = mysqli_connect($dbWorkHost, $dbWorkUser, $dbWorkPwd, $dbWorkName);
if (!$connWork) {
echo json_encode(['code' => 500, 'msg' => '工单数据库连接失败：' . mysqli_connect_error()]);
exit;
}
mysqli_set_charset($connWork, 'utf8mb4');
// 配置库 alert_mail_stat（告警、通知配置统一此处）
$dbConfHost = "10.150.117.190";
$dbConfUser = "root";
$dbConfPwd = "hp93000";
$dbConfName = "alert_mail_stat";
$connConf = mysqli_connect($dbConfHost, $dbConfUser, $dbConfPwd, $dbConfName);
if(!$connConf){
echo json_encode(['code' => 500, 'msg' => '配置库连接失败']);
exit;
}
mysqli_set_charset($connConf, "utf8mb4");
// 获取当前用户角色权限
$isAdmin = 0;
$permList = "";
$roleId = 0;
$roleSql = "SELECT r.is_admin, r.perm_list, u.role_id FROM sys_user u LEFT JOIN sys_role r ON u.role_id=r.id WHERE u.uid = ?";
$stmtRole = mysqli_prepare($connWork, $roleSql);
mysqli_stmt_bind_param($stmtRole, 's', $loginUid);
mysqli_stmt_execute($stmtRole);
$roleRes = mysqli_stmt_get_result($stmtRole);
$roleRow = $roleRes ? mysqli_fetch_assoc($roleRes) : [];
if ($roleRow) {
$isAdmin = intval($roleRow['is_admin']);
$permList = $roleRow['perm_list'];
$roleId = intval($roleRow['role_id'] ?? 0);
}
// 读取当前角色页面权限列表（用于分发工单权限判断）
$allowPages = [];
if ($roleId > 0) {
$permSql = "SELECT page_key FROM sys_role_permission WHERE role_id = ?";
$stmtPerm = mysqli_prepare($connWork, $permSql);
mysqli_stmt_bind_param($stmtPerm, 'i', $roleId);
mysqli_stmt_execute($stmtPerm);
$pRes = mysqli_stmt_get_result($stmtPerm);
while ($p = mysqli_fetch_assoc($pRes)) {
$allowPages[] = $p['page_key'];
}
}
$action = $_REQUEST['action'] ?? '';
$post = json_decode(file_get_contents("php://input"), true) ?: [];
// ===================== 工单列表查询 =====================
if ($action === "get_list") {
$page = intval($_GET['page'] ?? 1);
$size = intval($_GET['size'] ?? 20);
$offset = ($page - 1) * $size;
$status = trim($_GET['status'] ?? '');
$keyword = trim($_GET['keyword'] ?? '');
$where = [];
$param = [];
$paramType = '';
// 全部用户查看全部工单，不再按uid过滤
$whereSql = "1=1";
if ($status !== '') {
$where[] = "status = ?";
$param[] = $status;
$paramType .= 'i';
}
if ($keyword !== '') {
$where[] = "(title LIKE ? OR content LIKE ?)";
$param[] = "%$keyword%";
$param[] = "%$keyword%";
$paramType .= 'ss';
}
if (!empty($where)) {
$whereSql = "WHERE " . implode(" AND ", $where);
}
// 分页列表，LEFT JOIN 认领人姓名
$listSql = "SELECT wo.*, uu.real_name claim_name
FROM work_order wo
LEFT JOIN sys_user uu ON wo.claim_uid = uu.uid
$whereSql ORDER BY create_time DESC LIMIT ?,?";
$param[] = $offset;
$param[] = $size;
$paramType .= 'ii';
$stmtList = mysqli_prepare($connWork, $listSql);
mysqli_stmt_bind_param($stmtList, $paramType, ...$param);
mysqli_stmt_execute($stmtList);
$res = mysqli_stmt_get_result($stmtList);
$list = [];
while ($row = mysqli_fetch_assoc($res)) {
$list[] = $row;
}
// 总数统计
$countSql = "SELECT COUNT(id) total FROM work_order $whereSql";
$stmtCount = mysqli_prepare($connWork, $countSql);
array_pop($param);
array_pop($param);
$paramTypeCount = rtrim($paramType, 'ii');
if ($paramTypeCount) {
mysqli_stmt_bind_param($stmtCount, $paramTypeCount, ...$param);
}
mysqli_stmt_execute($stmtCount);
$countRow = mysqli_fetch_assoc(mysqli_stmt_get_result($stmtCount));
$total = intval($countRow['total']);
echo json_encode([
'code' => 0,
'list' => $list,
'total' => $total,
'page' => $page,
'size' => $size
], JSON_UNESCAPED_UNICODE);
exit;
}
// ===================== 根据告警ID查询关联工单 =====================
if ($action === "get_workorder_by_alertid") {
$alertId = trim($_GET['alert_id'] ?? '');
if (empty($alertId)) {
echo json_encode(['code' => 400, 'msg' => '缺少告警ID参数']);
exit;
}
$alertEsc = mysqli_real_escape_string($connWork, $alertId);
$sql = "SELECT id,title,status,assign_uid,create_time FROM work_order WHERE relate_alert_id = ? ORDER BY create_time DESC";
$stmt = mysqli_prepare($connWork, $sql);
mysqli_stmt_bind_param($stmt, 's', $alertEsc);
mysqli_stmt_execute($stmt);
$res = mysqli_stmt_get_result($stmt);
$list = [];
while ($row = mysqli_fetch_assoc($res)) {
$list[] = $row;
}
echo json_encode(['code' => 0, 'list' => $list]);
exit;
}
// ===================== 自动同步告警状态，批量更新工单为已完成 =====================
if ($action === "auto_sync_workorder_status") {
$resolveSql = "SELECT DISTINCT CONCAT(alert_name,'_',instance) as alert_id FROM alert_log WHERE alert_type=2";
$resolveRes = mysqli_query($connConf, $resolveSql);
$resolveAlertIds = [];
while ($row = mysqli_fetch_assoc($resolveRes)) {
$resolveAlertIds[] = $row['alert_id'];
}
if (empty($resolveAlertIds)) {
echo json_encode(['code' => 0, 'msg' => '暂无已恢复告警，无需更新工单', 'update_count' => 0]);
exit;
}
$inStr = implode("','", array_map(function($v) use ($connWork) {
return mysqli_real_escape_string($connWork, $v);
}, $resolveAlertIds));
$updateSql = "UPDATE work_order SET status=3,update_time=NOW() WHERE relate_alert_id IN ('$inStr') AND status IN (1,2)";
mysqli_query($connWork, $updateSql);
$updateCnt = mysqli_affected_rows($connWork);
echo json_encode([
'code' => 0,
'msg' => '工单状态自动同步完成，已恢复告警绑定工单全部置为已完成',
'update_count' => $updateCnt
], JSON_UNESCAPED_UNICODE);
exit;
}
// 1、获取实时活跃告警（alert_mail_stat.alert_firing 数据源）
if ($action === "get_firing_alert") {
$alertSql = "SELECT alert_id,alert_name,instance FROM alert_firing WHERE status='firing' ORDER BY receive_time DESC LIMIT 100";
$res = mysqli_query($connConf, $alertSql);
$list = [];
if($res instanceof mysqli_result){
while ($row = mysqli_fetch_assoc($res)) {
$list[] = $row;
}
}
echo json_encode(['code' => 0, 'list' => $list]);
exit;
}
// 2、新建工单
if ($action === "create") {
$title = trim($post['title'] ?? '');
$content = trim($post['content'] ?? '');
$assign = trim($post['assign_uid'] ?? '');
$relateAlertId = trim($post['relate_alert_id'] ?? '');
$notifyUser = trim($post['notify_user'] ?? '');
$notifyChannel = trim($post['notify_channel'] ?? '');
$status = 1;
if (!$title || !$content) {
echo json_encode(['code' => 400, 'msg' => '标题和内容不能为空']);
exit;
}
if (!empty($relateAlertId)) {
$alertEsc = mysqli_real_escape_string($connConf, $relateAlertId);
$checkResolveSql = "SELECT 1 FROM alert_log WHERE CONCAT(alert_name,'_',instance) = ? AND alert_type=2 LIMIT 1";
$stmtCheck = mysqli_prepare($connConf, $checkResolveSql);
mysqli_stmt_bind_param($stmtCheck, 's', $alertEsc);
mysqli_stmt_execute($stmtCheck);
$checkRes = mysqli_stmt_get_result($stmtCheck);
if (mysqli_num_rows($checkRes) > 0) {
$status = 3;
}
}
// 新建工单默认无认领人 claim_uid=''
$sql = "INSERT INTO work_order(title,content,create_uid,assign_uid,relate_alert_id,notify_user,notify_channel,status,is_read,claim_uid,create_time,update_time) VALUES (?,?,?,?,?,?,?,?,?, '',NOW(),NOW())";
$stmt = mysqli_prepare($connWork, $sql);
mysqli_stmt_bind_param($stmt, 'ssssssss', $title, $content, $loginUid, $assign, $relateAlertId, $notifyUser, $notifyChannel, $status);
$ok = mysqli_stmt_execute($stmt);
if (!$ok) {
echo json_encode(['code' => 500, 'msg' => '创建失败：' . mysqli_error($connWork)]);
exit;
}
$orderId = mysqli_insert_id($connWork);
sendWorkOrderNotify($connConf, $connWork, $orderId, $notifyUser, $notifyChannel);
echo json_encode(['code' => 0, 'msg' => '工单提交成功，通知已下发', 'init_status' => $status]);
exit;
}
// ========== 新增：工单认领接口 claim_work ==========
if ($action === "claim_work") {
$id = intval($post['id'] ?? 0);
$uid = trim($post['uid'] ?? '');
if ($id <= 0 || empty($uid)) {
echo json_encode(["code" => 400, "msg" => "参数错误"]);
exit;
}
// 校验工单未被认领
$chkSql = "SELECT id FROM work_order WHERE id=? AND (claim_uid IS NULL OR claim_uid = '')";
$stmtChk = mysqli_prepare($connWork, $chkSql);
mysqli_stmt_bind_param($stmtChk, 'i', $id);
mysqli_stmt_execute($stmtChk);
$chkRes = mysqli_stmt_get_result($stmtChk);
if(mysqli_num_rows($chkRes) === 0){
echo json_encode(["code" => 400, "msg" => "该工单已被他人认领，无法重复认领"]);
exit;
}
$updateSql = "UPDATE work_order SET claim_uid=?, claim_time=NOW() WHERE id=?";
$stmt = mysqli_prepare($connWork, $updateSql);
mysqli_stmt_bind_param($stmt, 'si', $uid, $id);
$ok = mysqli_stmt_execute($stmt);
if($ok){
echo json_encode(["code" => 0, "msg" => "工单认领成功，现在你可以编辑处理"]);
}else{
echo json_encode(["code" => 500, "msg" => "认领失败：".mysqli_error($connWork)]);
}
exit;
}
// 3、编辑工单（权限：管理员 或 当前用户是认领人）
if ($action === "edit") {
$id = intval($post['id'] ?? 0);
$title = trim($post['title'] ?? '');
$content = trim($post['content'] ?? '');
$assign = trim($post['assign_uid'] ?? '');
$relateAlertId = trim($post['relate_alert_id'] ?? '');
$notifyUser = trim($post['notify_user'] ?? '');
$notifyChannel = trim($post['notify_channel'] ?? '');
if ($id <= 0 || empty($title) || empty($content)) {
echo json_encode(['code' => 400, 'msg' => '参数不能为空']);
exit;
}
// 权限重写
if ($isAdmin !== 1) {
$chkSql = "SELECT id FROM work_order WHERE id=? AND claim_uid=?";
$stmtChk = mysqli_prepare($connWork, $chkSql);
mysqli_stmt_bind_param($stmtChk, 'is', $id, $loginUid);
mysqli_stmt_execute($stmtChk);
$chkRes = mysqli_stmt_get_result($stmtChk);
if (mysqli_num_rows($chkRes) === 0) {
echo json_encode(['code' => 403, 'msg' => '仅工单认领人可编辑']);
exit;
}
}
$sql = "UPDATE work_order SET title=?,content=?,assign_uid=?,relate_alert_id=?,notify_user=?,notify_channel=?,update_time=NOW() WHERE id=?";
$stmt = mysqli_prepare($connWork, $sql);
mysqli_stmt_bind_param($stmt, 'ssssssi', $title, $content, $assign, $relateAlertId, $notifyUser, $notifyChannel, $id);
mysqli_stmt_execute($stmt);
sendWorkOrderNotify($connConf, $connWork, $id, $notifyUser, $notifyChannel);
echo json_encode(['code' => 0, 'msg' => '工单保存成功，通知已更新下发']);
exit;
}
// 4、修改工单状态（权限：管理员 或 当前用户是认领人）
if ($action === "update_status") {
$id = intval($post['id'] ?? 0);
$status = intval($post['status'] ?? 1);
if ($id <= 0) {
echo json_encode(['code' => 400, 'msg' => '工单ID错误']);
exit;
}
if ($isAdmin !== 1) {
$chkSql = "SELECT id FROM work_order WHERE id=? AND claim_uid=?";
$stmtChk = mysqli_prepare($connWork, $chkSql);
mysqli_stmt_bind_param($stmtChk, 'is', $id, $loginUid);
mysqli_stmt_execute($stmtChk);
$chkRes = mysqli_stmt_get_result($stmtChk);
if (mysqli_num_rows($chkRes) === 0) {
echo json_encode(['code' => 403, 'msg' => '仅工单认领人可修改状态']);
exit;
}
}
$sql = "UPDATE work_order SET status=?,is_read=1,update_time=NOW() WHERE id=?";
$stmt = mysqli_prepare($connWork, $sql);
mysqli_stmt_bind_param($stmt, 'ii', $status, $id);
mysqli_stmt_execute($stmt);
echo json_encode(['code' => 0, 'msg' => '状态更新成功']);
exit;
}
// 5、管理员/拥有system_manage权限角色 分发工单
if ($action === "assign") {
if ($isAdmin !== 1 && !in_array("system_manage", $allowPages)) {
echo json_encode(['code' => 403, 'msg' => '无工单分发权限，请联系管理员']);
exit;
}
$id = intval($post['id'] ?? 0);
$assignUid = trim($post['assign_uid'] ?? '');
$sql = "UPDATE work_order SET assign_uid=?,is_read=0,update_time=NOW() WHERE id=?";
$stmt = mysqli_prepare($connWork, $sql);
mysqli_stmt_bind_param($stmt, 'si', $assignUid, $id);
mysqli_stmt_execute($stmt);
echo json_encode(['code' => 0, 'msg' => '工单分发成功']);
exit;
}
// 一键标记当前用户全部待处理工单为已读
if ($action === 'mark_all_read') {
$uid = $post['uid'] ?? '';
$sql = "UPDATE work_order SET is_read=1 WHERE assign_uid=? AND status=1";
$stmt = mysqli_prepare($connWork, $sql);
mysqli_stmt_bind_param($stmt, "s", $uid);
mysqli_stmt_execute($stmt);
echo json_encode(['code' => 0, 'msg' => '已全部标记为已读']);
exit;
}
// 语言切换
if ($action === 'save_lang') {
$lang = $post['lang'] ?? 'zh';
$sql = "UPDATE sys_config SET v=? WHERE k='lang'";
$stmt = mysqli_prepare($connConf, $sql);
mysqli_stmt_bind_param($stmt, "s", $lang);
mysqli_stmt_execute($stmt);
echo json_encode(['code' => 0, 'msg' => '成功']);
exit;
}
// 同步Prometheus实时告警，自动清理恢复告警
if ($action === "sync_prom_alerts") {
$promUrl = "http://10.150.117.190:9090/api/v1/alerts";
$resp = @file_get_contents($promUrl);
if($resp === false){
echo json_encode(["code"=>500,"msg"=>"无法连接Prometheus接口"],JSON_UNESCAPED_UNICODE);
exit;
}
$promData = json_decode($resp,true);
if(!isset($promData['data']['alerts'])){
echo json_encode(["code"=>500,"msg"=>"Prometheus返回数据异常"],JSON_UNESCAPED_UNICODE);
exit;
}
mysqli_query($connConf,"UPDATE alert_firing SET status='resolved'");
$alerts = $promData['data']['alerts'] ?? [];
foreach($alerts as $item){
$alertName = $item['labels']['alertname'] ?? "unknown";
$instance = $item['labels']['instance'] ?? "unknown";
$alertId = $alertName."_".$instance;
$sql = "INSERT INTO alert_firing(alert_id,alert_name,instance,status,receive_time) VALUES (?,?,?,'firing',NOW()) ON DUPLICATE KEY UPDATE status='firing',receive_time=NOW()";
$stmt = mysqli_prepare($connConf,$sql);
mysqli_stmt_bind_param($stmt,"sss",$alertId,$alertName,$instance);
mysqli_stmt_execute($stmt);
}
$syncNum = count($alerts);
$syncWorkUrl = $_SERVER['REQUEST_SCHEME'] . "://" . $_SERVER['HTTP_HOST'] . $_SERVER['SCRIPT_NAME'] . "?action=auto_sync_workorder_status";
@file_get_contents($syncWorkUrl);
echo json_encode([
"code"=>0,
"msg"=>"Prometheus告警同步完成，已自动同步工单状态",
"active_alert_total"=>$syncNum
],JSON_UNESCAPED_UNICODE);
exit;
}
// 定时同步：告警恢复自动完工单
if($action === "sync_alert_auto_close"){
$alertApi = "./index.php?act=active_firing";
$raw = @file_get_contents($alertApi);
$activeList = json_decode($raw, true) ?: [];
$activeKeys = [];
foreach($activeList as $item){
$activeKeys[] = $item['alert_name'] . "_" . $item['instance'];
}
$sql = "SELECT id, relate_alert_id FROM work_order WHERE status IN(1,2) AND relate_alert_id <> ''";
$res = mysqli_query($connWork, $sql);
while($row = mysqli_fetch_assoc($res)){
if(!in_array($row['relate_alert_id'], $activeKeys)){
$updateSql = "UPDATE work_order SET status=3, update_time=NOW() WHERE id = ".(int)$row['id'];
mysqli_query($connWork, $updateSql);
}
}
echo json_encode(['code'=>0, 'msg'=>'同步完成']);
exit;
}
// ==================== 全局通知统一函数 ====================
function sendWorkOrderNotify($connConf, $connWork, $orderId, $notifyUserStr, $channelStr)
{
if (empty($notifyUserStr) || empty($channelStr)) return;
$userArr = explode(",", $notifyUserStr);
$channelArr = explode(",", $channelStr);
$cfgRes = mysqli_query($connConf, "SELECT * FROM sys_smtp_config WHERE id=1");
$notifyCfg = $cfgRes ? mysqli_fetch_assoc($cfgRes) : [];
if(empty($notifyCfg)) return;
$orderRes = mysqli_query($connWork, "SELECT * FROM work_order WHERE id=$orderId");
$order = $orderRes ? mysqli_fetch_assoc($orderRes) : [];
$title = $order['title'];
$content = $order['content'];
$relateId = $order['relate_alert_id'] ?: "无";
$msgText = "【运维工单通知】\n工单ID：$orderId\n关联告警：$relateId\n标题：$title\n详情：$content";
foreach ($channelArr as $ch) {
$ch = trim($ch);
switch ($ch) {
case "mail":
sendMailNotify($notifyCfg, $connWork, $userArr, $title, $content, $relateId, $orderId);
break;
case "dingtalk":
sendDingNotify($notifyCfg, $msgText);
break;
case "wecom":
sendWecomNotify($notifyCfg, $msgText);
break;
}
}
}
// 邮件发送
function sendMailNotify($smtp, $connWork, $uidList, $title, $content, $relateId, $orderId)
{
if (empty($smtp['smtp_host']) || empty($smtp['smtp_account'])) return;
$emailList = [];
foreach ($uidList as $uid) {
$uid = trim($uid);
if (empty($uid)) continue;
$res = mysqli_query($connWork, "SELECT email FROM sys_user WHERE uid='$uid'");
$u = mysqli_fetch_assoc($res);
if (!empty($u['email'])) $emailList[] = $u['email'];
}
if (empty($emailList)) return;
$to = implode(",", array_unique($emailList));
$subject = "【工单通知】#$orderId $title";
$body = "<h3>工单 #$orderId</h3>
<p>关联告警ID：$relateId</p>
<p>标题：$title</p>
<pre style='background:#f5f5f5;padding:10px'>$content</pre>";
}
// 钉钉机器人推送
function sendDingNotify($cfg, $text)
{
$webhook = $cfg['ding_webhook'] ?? '';
$secret = $cfg['ding_secret'] ?? '';
if(empty($webhook)) return;
$data = json_encode([
"msgtype" => "text",
"text" => ["content" => $text]
]);
$opts = ["http" => ["method" => "POST", "header" => "Content-Type:application/json", "content" => $data]];
file_get_contents($webhook, false, stream_context_create($opts));
}
// 企业微信机器人推送
function sendWecomNotify($cfg, $text)
{
$webhook = $cfg['wecom_webhook'] ?? '';
if(empty($webhook)) return;
$data = json_encode([
"msgtype" => "text",
"text" => ["content" => $text]
]);
$opts = ["http" => ["method" => "POST", "header" => "Content-Type:application/json", "content" => $data]];
file_get_contents($webhook, false, stream_context_create($opts));
}
// 无匹配动作
echo json_encode(['code' => 400, 'msg' => '无效请求动作']);
mysqli_close($connWork);
mysqli_close($connConf);
exit;
?>